FAQ

1. How do I change my Charitable Gift Fund (CGF) page after is has been approved?
2. Who do I contact with questions on the set-up?
3. How long will it take for my Charitable Gift Fund (CGF) page to go live?
4. How do I reset my user ID and password?
5. What does the approval process entail?
6. What are the fees for using the EasyDonate platform?
7. How will I receive my receipt?

How do I change my Charitable Gift Fund (CGF) page after is has been approved?

If you need to make changes to your CGF page, you can simply use the same tools that were used to create the page. Once you have logged into your account, the tools needed to make any changes or updates can be found in the left sidebar under the title “Site Setup”.

Who do I contact with questions on the set-up?

Can’t find the answer to your question here? Please email us at support@giftfunds.com for more detailed assistance. Please provide us with as much information regarding your question as possible to help us to answer your question as quickly and easily as possible.

How long will it take for my Charitable Gift Fund (CGF) page to go live?

CGF pages typically take two to three business days to be approved by the EasyDonate.com team. If you have not received notification that your page has been approved after three business days, please contact us at support@giftfunds.com for further assistance.

How do I reset my user ID and password?

If you need to reset your username or password, please click here and follow instructions to complete your reset.

What does the approval process entail?

The EasyDonate.com team looks for appropriate image use, and that all the general information that is required to show donors is in place. We do not accept graphic images or language.

We do not edit for spelling and grammar or style, we recommend that you make use of your word processing software’s editing features and review your content carefully prior to submitting your site for approval.

What are the fees for using the EasyDonate platform?

This service is complimentary for existing charitable funds. We have partnered with Canadahelps to administer payments and receipts. Donations are subject to Canadahelps’ standard online processing rate (fee rates). These fees cover payment processing, fraud protection, and secure tax receipting. Donation receipts correspond to the total amount of the donation made and will be issued by Canadahelps. The net contribution will be credited to the charitable fund account.

How will I receive my receipt?

Receipts will be issued by Canadahelps and will be emailed directly to you at the email address you provide. You don’t need to sign up for an account to make one-time donations through CanadaHelps. However, creating a free account offers some great benefits! If you have an account with Canadahelps your receipt will be available online as well. Please visit Canadahelps for more information.